Collections with Defontana data
Agent reads overdue receivables directly from Defontana and works the full list via WhatsApp.
AI agents for ERP · Defontana
AI agent for Defontana — the first in LATAM.
The Pacunex AI agent for Defontana connects to your installation and operates via WhatsApp: collections, support and reports in Spanish, no ERP migration.
Controlled reads · Defontana remains the source of truth.
The problem
Defontana is your source of truth — but it is isolated
Today Defontana stores your receivables, invoices and customers. The problem is that data does not reach the collector's WhatsApp, the rep's briefing or the manager's report. The AI agent for Defontana solves exactly that bridge.
Defontana reports only IT knows how to run.
Overdue receivables visible in Defontana but with no automatic outreach channel.
Reps calling IT to ask for customer history.
How it works
How the AI agent connects to Defontana
- 01 · Access
Read access to Defontana
Defontana is cloud with a REST API. Pacunex connects via official API and respects rate limits.
- 02 · Connector
Connector build
We model Defontana's key tables and endpoints (customers, invoices, receivables, products) in sandbox before touching production.
- 03 · Agent
First active agent
Collections, sales or reports — you pick the first case that goes live connected to your ERP.
- 04 · Pilot
Pilot with real data
The agent runs on a real slice of your Defontana and we measure KPI vs. baseline.
What it is
What the AI agent for Defontana does
A digital teammate that reads and writes in your Defontana to run commercial tasks via WhatsApp: collections, lead handling, reports and natural-language queries. It does not replace Defontana: it extends it.
Lead support with context
When a customer writes on WhatsApp, the agent queries their Defontana history in seconds.
Spanish reports on your ERP
Ask the AI and it queries Defontana to reply in natural language.
Audit of every operation
Every read and write on Defontana is logged with timestamp and attached conversation.
Sandbox first
We test against a Defontana sandbox before touching your production DB.
No lock-in
Your data stays in Defontana. You take the connector and your configs in standard format when leaving.
Integrations
Defontana and channels
Typical region: Chile. The AI agent connects Defontana with official WhatsApp Business and leading LLMs.
Defontana access
Direct databaseOfficial REST APIMCP (when applicable)Dedicated sandbox
WhatsApp channels
Meta Cloud BYOAOfficial HSM templates24h windowAntiban throttling
LLM models
Anthropic ClaudeOpenAI GPTGoogle GeminiGroq · MistralAutomatic rotation
Example cases
Typical cases with Defontana
Honest projections — Pacunex is in open beta.
No. 01
Collections directly from Defontana
The AI agent reads overdue receivables from Defontana and contacts each customer via WhatsApp.
Full coverage
No. 02
Quick reports on Defontana
Your manager asks in plain Spanish what used to need IT — the AI queries Defontana and replies instantly.
No more waiting on IT
No. 03
24/7 customer support
Customers ask about their balance, last purchase or next due date — the agent queries Defontana and answers.
Fewer calls to human support
Pioneers Program · limited seats
Be among the first LATAM companies with AI agents in your operation.
Guided implementation, special beta conditions and a direct voice in the roadmap.
- Personalized onboarding with our team
- Pioneer pricing throughout the beta
- Priority on new features
PROGRAM · 202612 / 25
Pioneros LATAM
- Company with an active management system
- IT team willing to integrate
- A real business case
- LATAM focus
FAQ
Frequently asked questions
Do I need a specific Defontana version?
We work with recent Defontana versions. In the first WhatsApp conversation we validate your exact version and access requirements.
Will the AI modify my Defontana database?
Only writes you explicitly authorize. By default we work with read permissions and log payment promises in a separate table or the field you indicate.
How long does it take to connect Defontana?
Approximately a week for Defontana connector sandbox, two weeks for pilot with real data and a month to measure the first agent's KPI.
Is my data copied to Pacunex?
No. The AI agent queries what it needs each turn via database, REST API or MCP and does not copy your database. Chat sessions and operational logs are stored encrypted in our infrastructure, isolated per company.
What if I upgrade my Defontana version?
The connector is adjusted. We maintain it with you during the contract; major changes are agreed in writing.
How much does the AI agent for Defontana cost?
Pioneers get pricing locked for 24 months. We share the exact proposal in the first WhatsApp conversation.
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Start today
Connect Defontana to an AI agent this month.
Let's chat on WhatsApp and build the first Defontana connector with you.