Negotiates within your rules
Define discount caps, maximum terms, refinancing conditions. The AI agent respects your policy.
AI agent · collections
AI collections agent: collect sooner, without chasing your customers.
Pacunex AI collections agents talk to each overdue customer over WhatsApp, negotiate terms within your company rules and only escalate to a human the cases that need it.
No card · Confidentiality agreed in writing.
The problem
Collecting hurts because it depends on people, not technology
Today your collectors call one by one, send manual messages and forget payment promises. The problem is not your team: it is that manual collections do not scale. An AI collections agent turns your overdue list into real WhatsApp conversations, every day.
Collectors with 300+ cases each who only touch the top 10%.
Payment promises kept in notebooks and lost by the following week.
Annoyed customers from off-hours calls or inconsistent messages.
How it works
How the AI collections agent recovers
- 01 · Detect
Reads overdue receivables
Every night the AI agent reads overdue invoices from your ERP and prioritizes them by amount, aging and historical behavior.
- 02 · Converse
Talks via WhatsApp
In the morning it greets the customer by name, references the invoice, listens and negotiates terms within your rules.
- 03 · Compliance
Respects schedules and holidays
It only writes in the customer's business hours, avoids local holidays and respects the contact limits you set.
- 04 · Escalate
Hands off to a human when needed
If the case needs human judgment, it hands off to the collector with full history and a summarized conversation.
What it is
What an AI collections agent is
An AI collections agent is a digital teammate that reads your overdue ledger, talks with each customer over WhatsApp and records every payment promise back into your ERP. It is not a scripted chatbot: it runs on LLMs with live access to your data.
Logs promises in your ERP
Every payment promise lands back in your system with date, amount and attached conversation.
Reports every morning
Daily summary of cases worked, promises obtained and amounts collected.
Multilingual
Neutral Spanish, regional Spanish or English depending on the customer.
Full traceability
Every conversation is logged and auditable. You meet internal policy and regulation.
Multi-LLM with rotation
Claude, GPT, Gemini or the best-fit model — if one is down, another picks up without losing context.
Integrations
What it integrates with
We connect the AI collections agent to your ERP without migrating anything, via database, REST API or MCP protocol.
ERPs and databases
MicrosipDefontanaAspelTangoBind ERPAlegraPostgreSQL · MySQL · MSSQLREST API · MCP
WhatsApp channels
Meta Cloud BYOAOfficial HSM templates24h windowAntiban throttling
LLM models
Anthropic ClaudeOpenAI GPTGoogle GeminiGroq · MistralAutomatic rotation
Example cases
Example cases (honest projections)
Projected figures, not attributed — Pacunex is in open beta. Projections come from simulations with synthetic data in the collections cluster.
No. 01
30+ aging, high churn
Company with 30+ aging spread across hundreds of small B2C/B2B customers. The agent works the full list, not just the top.
Same-week payment promises
No. 02
Preventive collections
Before due date, the agent reminds the customer and offers early payment or a friendly nudge.
Less new 30+ aging
No. 03
Negotiated refinancing
Old cases where the agent proposes payment plans within rules pre-approved by management.
Structured partial recovery
Pioneers Program · limited seats
Be among the first LATAM companies with AI agents in your operation.
Guided implementation, special beta conditions and a direct voice in the roadmap.
- Personalized onboarding with our team
- Pioneer pricing throughout the beta
- Priority on new features
PROGRAM · 202612 / 25
Pioneros LATAM
- Company with an active management system
- IT team willing to integrate
- A real business case
- LATAM focus
FAQ
Frequently asked questions
How fast do I see collections results?
Approximately a week to put the AI collections agent in sandbox, two weeks for a real-ledger pilot and a month to measure KPI against your previous baseline.
Can the AI agent legally collect?
The AI collections agent acts as your collections team — it reminds, negotiates terms and records promises. Anything judicial stays in human hands. We respect schedules, holidays and contact limits per the customer's country.
What if a customer replies aggressively?
The AI agent detects sentiment and escalates to a human. Your collector resumes the conversation with full history and a tone summary.
Is my data copied to Pacunex?
No. The AI agent queries what it needs each turn via database, REST API or MCP and does not copy your database. Chat sessions and operational logs are stored encrypted in our infrastructure, isolated per company.
Does it work with my current ERP?
We connect with any ERP via database, REST API or MCP protocol. We have dedicated sub-landings for Microsip, Defontana, Aspel, Tango, Bind and Alegra inside the AI agents for ERP cluster.
How much does an AI collections agent cost?
Pioneers Program members get pricing locked for 24 months not available to later customers. We share the exact proposal in the first WhatsApp conversation.
Can I see the agent talking before signing?
Yes. We run a live demo on sample data or on an anonymized slice of your ledger. We reply on WhatsApp in under 60 seconds.
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Start today
Stop chasing receivables. Let the AI agent do it for you.
Talk via WhatsApp with a founder and let's see together whether your ledger fits the first AI collections agent.