01
Collections Agent
Staggered reminders, payment promises and reconciliation against your management system.
WhatsAppAge rulesReceivables
Open beta · LATAM Pioneers Program
AI agents that work inside your company, not outside it.
Pacunex connects your management system with WhatsApp and other channels so AI agents handle collections, support, reporting and operations — with your data, your rules and your security.
- Your data stays in your systems
- Official WhatsApp Business API
- Implementation in weeks, not months
The problem
Your management system has the data. Your team doesn't have the hands.
- – Manual collections: spreadsheets, calls, forgotten reminders.
- – Support fragmented across personal WhatsApp, email and forms.
- – Reports that take days and arrive when they're no longer useful.
- – Generic chatbots that don't understand your business or your receivables.
Pacunex
AI agents that execute, not just chat.
- ✓ They read your systems, apply your rules and act in your channels.
- ✓ They operate 24/7 on official WhatsApp with your brand voice.
- ✓ They generate reports and payment promises straight into your systems.
- ✓ Each agent is specialized, supervisable and auditable.
The 9 agents
A complete AI team, specialized by function.
Each agent is trained in a business discipline. They work together, share context from your systems and report to a single supervision panel.
02
Support Agent
Resolves customer queries with context: real orders, balances and statuses.
Multi-channelHuman escalationSLA
03
Reports Agent
Executive KPIs on demand. Export to Excel, PDF or the manager's WhatsApp.
Natural languageExcelDashboards
04
Campaigns Agent
Segments your base, sends WhatsApp campaigns and measures response in real time.
SegmentationTemplatesA/B
05
Sales Agent
Quotes, suggests cross-sell products and records opportunities in your sales system.
CatalogCross-sellPipeline
06
Portfolio Agent
Analyzes risk, aging and behavior to prioritize collection efforts.
ScoringAgingAlerts
07
Operations Agent
Automates repetitive internal tasks: requests, approvals and status updates.
WorkflowsInternal chatInternal SLA
08
Analytics Agent
Ask about your business in natural language. It returns answers backed by data.
NL → SQLInsightsTrends
09
Supervisor Agent
Orchestrates the other agents, applies business rules and escalates what's critical.
OrchestrationRulesAuditing
How it works
From your systems to a useful conversation in four steps.
Without replacing your systems. Without taking your data out of your infrastructure. Pacunex connects where you already operate.
- 01
Connect your systems
Via database, API or MCP. Management systems, CRMs, databases and in-house systems.
DB · API · MCP - 02
Define your rules
Collections by receivables aging, tone per segment, schedules, escalation.
Business rules - 03
Activate channels
Official WhatsApp Business API, email, SMS, web. Voice under evaluation.
Official WhatsApp - 04
Measure and supervise
Logs, traceability, KPIs and human handoff when it matters.
Auditable
Use cases
Concrete outcomes for each area of the business.
Every implementation starts from a high-impact case. Pacunex expands from there.
Smart collections on your real receivables.
The agent reads your overdue receivables, prioritizes by risk and aging, talks over WhatsApp in a professional tone, and records payment promises back into your management system.
- Staggered reminders based on aging and amount
- Payment promises and automatic reconciliation
- Handoff to a human agent for complex cases
- Daily management report per manager
3×management capacity
-42%receivables 30+ days*
24/7operation
*Estimated with pilot pioneers, varies by industry.
Customer support with real context.
The agent looks up orders, balances and statuses directly in your systems. It answers with data, not generic replies.
- Lookup of orders, invoices and statuses
- Consistent brand voice per channel
- Escalation to a human with full context
- Satisfaction and SLA metrics
-65%response time
+38%CSAT*
1°first-contact resolution
[ Mockup · Order lookup on WhatsApp ]
Executive reports in natural language.
Ask on WhatsApp: "Give me this week's upcoming receivables in Excel." It arrives in 30 seconds.
- Excel, PDF or a direct answer
- KPIs customizable per role
- Scheduled delivery to managers
- No need for BI access or complex dashboards
[ Mockup · Excel report generated in chat ]
Segmented WhatsApp campaigns.
Launch promotions, reminders or notices to segments pulled from your systems. Measure real response.
- Segmentation by real behavior
- Meta-approved templates
- Built-in A/B testing
- Sales attribution via your management system
[ Mockup · WhatsApp campaign panel ]
Integrations
Connects to what you already have. Without replacing anything.
Three ways to integrate Pacunex with your stack — whichever your team prefers, not whatever is imposed on you.
BD
Direct database
Secure read-only or controlled-write connection. SQL Server, PostgreSQL, MySQL and other relational databases.
API
REST / GraphQL API
If your system exposes endpoints, we consume them with OAuth or token authentication.
MCP
Model Context Protocol
Open standard to connect AI agents to enterprise tools.
SQL DB
REST API
GraphQL
MCP
Webhooks
WhatsApp
Email · SMS
In-house system
Security & data
Your data stays where it has always been: in your company.
Pacunex is built for demanding IT teams. No data from your receivables, customers or operations trains public models.
Data in your infrastructure
Sensitive information never leaves your systems. Pacunex reads and writes under permissions defined by your IT team.
Official WhatsApp
Integration exclusively via the Meta Business API. No personal numbers or parallel channels.
Logs and traceability
Every agent action is logged with context, decision and result. Auditable.
Business rules
Each agent acts within the limits you define: tone, schedules, amounts, escalation.
Zero training on your data
We do not use your company's information to train models. Period.
LATAM compliance
Aligned with Habeas Data and the data-protection regulations in force in each country.
ISO 27001 (in progress)SOC 2 Type I (roadmap)Habeas Data · LATAMOfficial WhatsApp Business API
3×
management capacity per human agent
24/7
operation on official WhatsApp
< 30s
for an executive report on demand
9
specialized agents working together
Pioneers Program · limited seats
Be one of the first LATAM companies with AI agents connected to your operation.
We work shoulder to shoulder with you. Guided implementation, special licensing conditions and a direct voice in the roadmap.
- ✓ Personalized onboarding with our team
- ✓ Pioneer pricing throughout the beta phase
- ✓ Priority on new features
- ✓ Joint case study (optional)
PROGRAM · 202612 / 25 seats
LATAM Pioneers
- Company with a management system in operation
- IT team willing to integrate
- A real case (collections, support, reports)
- LATAM focus
Next cohort: July 2026
FAQ
What IT and leadership teams usually ask first.
No. Sensitive information stays in your infrastructure. Pacunex reads and writes under permissions defined by your IT team, and logs every action for auditing.
Start today
Put your first AI agent to work this week.
Tell us on WhatsApp which process you want to automate first. We'll tell you if it fits, show you how and, if you qualify, get you into the Pioneers Program.
Human response within 24 business hours